Harlsan Industries

About Harlsan

Located in Kalgoorlie, Western Australia, Harlsan is a family owned company that has manufactured and supplied drilling equipment to customers across the world since 1992 with product quality, innovation, and superior customer service at its core.


Process Improvement, Manufacturing


Business Need

Competing with low cost countries, Harlsan recognised the need to excel in customer service through securing shortest lead times and high quality in every single customer interaction.

“Our commitment to working directly with drillers, solving problems and providing the service which Harlsan is renowned for, has always remained our number one priority.”

Improvement Strategy

  • Confirm and quantify the customer expectations for product lead-time versus current performance.
  • Apply ‘Mieruka’ concept.
  • Operationalise ‘Jidoka’ through daily meeting.


  • All orders now on time.
  • Management role in Harlsan’s production system defined and operationalised.
  • Enhanced organisation problem solving ability.
  • ‘Customer first’ operationalised into Harlsan business.
  • Stability achieved to allow progression into Model Line.


How to see problems


Building in Quality

Model Line

Focus area to learn tools and develop problem solving mind


Toyota Production System Support Centre (TSSC) Australia

494 Grieve Parade, Altona North VIC 3025

1300 TSSCAU (877228) | tssc@toyota.com.au